Customer FAQs

Keily’s Irish Dance & Gifts is a proud online supplier of Irish dance shoes and Irish gifts in the US. In case you can’t find the information you were looking for, we created this page to act as your first helper. In case you don’t find the answer to your question in this section please contact us by phone or via email.

Phone: (800) 930-4432 (9am - 5pm EST) Email: information@keilys.com Our support team is here to answer all your questions and looks forward to helping you.
Where is Keily’s Irish Dance & Gifts company based?
Keily’s Irish dance & Gifts is a USA-based company in 1 Grove Street, Mount Vernon, NY 10550, New York. Our 100% Irish-crafted shoes and gifts are imported from Ireland to our facility for fast fulfillment of orders.
Will I Have To Pay International Taxes & Duties?
Because we are a US-based company, we take care of all taxes and duties, so there are no extra charges you need to pay. All your expenses include the cost of products and shipping costs you see at checkout.
Is shopping online with my credit card safe at Keily’s Irish Dance & Gifts?
Protecting your information and providing a safe and secure online experience is part of our mission. As we want to offer you a pleasant shopping experience and customer service we take into account every security risk that you may encounter while shopping online. All the appropriate security measures are in place. We use leading industry-standard encryption technologies when transferring and receiving your personal information. When you see either a solid key icon or a locked keypad at the lower portion of your browser window it means the site is secured through a Secure Socket Layer (SSL). Secure Sockets Layer creates an encrypted link between a web server and a web browser, keeping your information private and secure. If you still have doubts about ordering over the Internet, give us a call and we'll be able to take your order over the phone.
I placed the order but didn’t receive a confirmation email
After you place the order you should receive a confirmation email. If that’s not the case, please check your Spam or Junk folder as sometimes the confirmation emails go in these folders. If you haven’t found a confirmation email in the Spam folder and you have an account on our website, you are able to check the confirmation details in your account. If neither of these contains your confirmation details, please contact our support team to receive the details of your order.
How to find the right shoe size?
For the best shopping experience, we provide size charts for all the products we can. In case you can’t find a size chart, we recommend getting in touch with our customer service team and they will help you with the process. Take into consideration that the size charts we provide are approximate for your guidance. In case you think a customized size is the best fit for you, please contact our team and we’ll help you through. When shopping for Irish dance shoes, please take into consideration that each brand has its own unique size guide, a particular size for a brand is not the same size for other brands- please consult the specific size charts provided.
What are the shipping options at Keily’s Irish dance & Gifts?
We offer various options for your order to be shipped with. A $9.99 flat rate Ground Shipping rate through USPS on any order. And in addition, a $20.00 2-4 Day Express Shipping
Is it possible to exchange/return items after receiving the order?
Keily’s Irish Dance & Gifts accepts returns and exchanges of unused items in original packaging within 30 days of the date of purchase for a full refund of the cost of the item, minus shipping. The customer is responsible for the return shipping costs. There is no additional restock fee on any shoes ordered if you need to change the size. For more information on returns and exchanges consult our dedicated page https://www.keilys.com/shipping-and-returns.html