Customer FAQ

At Keily's Irish Dance & Gifts, we're more than just an Irish dance shoe supplier; we're your dedicated partner in enhancing your dance journey. We hope you find all the information to facilitate your purchase on our product and policy pages. In case you can’t find the information you were looking for, we've created this page to act as your first helper.

Where is Keily’s Irish Dance & Gifts company based?

Keily’s Irish Dance & Gifts is based in the USA at 1 Grove Street, Mount Vernon, NY 10550, New York. Our 100% Irish-crafted shoes and gifts are imported from Ireland to our facility for fast order fulfillment.

Will I have to pay International Taxes & Duties?

No, we ship our products from a US warehouse, and all USA customs duties and taxes are covered in the price.

What are the shipping options at Keily’s Irish Dance & Gifts?

You have the option to select your preferred shipping service depending on your desired delivery timeframe.

  • Express Shipping: 2 Business Days
  • Standard Delivery: 3-5 Business Days

For more detailed information, please visit our Shipping & Returns page.

How do I get the right size?

Please refer to "How To Use Our Size Guides" for more details on how to measure your foot and choose the right size.

Why do the soft shoes appear smaller than the measurements provided on the size guide?

The measurements on the size guide do not directly correspond to the length of the pumps. Instead, they indicate the recommended foot lengths for each pump size.

The actual length of the ghillies will typically be smaller than the measurements on the size guide. This adjustment is necessary because we consider two important factors when fitting new pumps: the dancer's toes should be slightly curled, and the pumps will naturally stretch during the initial wears.

Is it possible to return items after receiving the order?

We understand that a perfect fit is essential for your best performance, which is why we offer an easy return policy with a 90-day window. As we are based in the US, you won't have to deal with customs or costly overseas shipping. For more detailed information, please visit our Shipping & Returns page.

Is it possible to exchange items after receiving the order?

We no longer process exchanges, so please return any incorrect sizes or colors for a refund and reorder the new product online.

How do I get a discount?

You can sign up for our newsletter where we always share promotions and discounts with our members. You will also receive an immediate coupon code for your first purchase after joining.

Do you offer discounts for teachers and dance schools?

Yes, please contact us for more details.

Do you offer discounts for bulk orders (Irish gifts)?

Yes, we can offer a special price for high quantity orders. Please contact us providing the desired quantity and product.


In case you don’t find the answer to your question in this section, please contact us by phone or via email.

Phone: (800) 930-4432 (9am - 5pm EST)


Our support team is here to answer all your questions and looks forward to helping you.