Shipping, Returns & Exchanges

We are now happy to offer a $6.00 flat rate Ground Shipping rate through USPS on any order, in addition to UPS shipping options. Orders to Alaska, and Hawaii weighing over one pound will be charged priority mail rates. Orders placed after 12pm Eastern will be shipped the following business day.

There is a $9.99 Shipping and Handling fee for all domestic exchanges. Keily’s accepts returns and exchanges of unused items in original packaging within 30 days of the date of purchase for a full refund of the cost of the item, minus shipping. The customer is responsible for return shipping cost. There is no additional restock fee on any shoes ordered if you need to change the size. All returns / exchanges should be mailed to:

Keily's Irish Dance
Returns & Exchanges
1 Grove Street
Mount Vernon, NY 10550

All orders are shipped with a Return and Exchange Form. Please include this completed form with your return or exchange to expedite the refund or exchange process. If you do not have the form, please email information@keilys.com to receive one.

For incorrect or defective items, please email information@keilys.com with your order number and a summary of the defect with photo documentation and we will review on a case-by-case basis.

All refunds and credits will be processed within 7-10 business days of receipt of the returned order or order cancellation.

Phone: (800) 930-4432 (M-F 9am – 5pm EST)
Email: information@keilys.com

NOTE: If you call before 9am Eastern or after 5pm Eastern, or if we are unavailable to answer during those hours, please leave us a voicemail including your email address and phone number, as well as your order number if calling about an existing order, and we will endeavor to address your inquiry within one business day. Alternatively, you can send us a direct email to the address above and we will get back to you within 24 hours Monday-Friday. All customer feedback and suggestions are greatly appreciated.

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