Shipping, Returns & Exchanges

We are now happy to offer a $6.00 flat rate First Class Mail shipping rate through USPS on any order, in addition to UPS shipping options. Orders to Alaska, and Hawaii weighing over one pound will be charged priority mail rates.

There is no restock fee on any shoes ordered if you need to change the size. Keily’s accepts returns and exchanges of unused items in original packaging within 30 days of the date of purchase for a full refund of the cost of the item, minus shipping. The customer is responsible for return shipping cost. All returns / exchanges should be mailed to:

Keily's Irish Dance
Returns & Exchanges
1 Grove Street
Mount Vernon, NY 10550

For exchanges, please include a written note with the return package indicating the item you ordered and the item for which you would like to exchange the original purchase. We will ship the exchange item within 3-5 business days of receipt of the original purchase and charge the original payment method for any additional cost, including shipping.

For incorrect or defective items, please email information@keilys.com with your order number and a summary of the defect with photo documentation and we will review on a case-by-case basis.

All refunds and credits will be processed within 7-10 business days of receipt of the returned order or order cancellation.

Phone: (800) 930-4432 (9 a.m. – 8 p.m. Eastern)
Email: information@keilys.com

NOTE: Due to the high volume of calls we receive, we are unable to answer every call. But please leave us a voicemail including your email address and phone number, as well as your order number (the number beginning in "yhst") if calling about an existing order, and we will endeavor to address your inquiry within one business day. Alternatively, you can send us a direct email to the address above and we will get back to you within 24 hours Monday-Friday. All customer feedback and suggestions are greatly appreciated.

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